Coronavirus Frequently Asked Questions (FAQs)
With Coronavirus things are changing daily so here at Parentwise we want to keep you up to date with how we are responding to it.
Parentwise classes are continuing as planned - but in a remote format during June (Zoom). We hope that our face to face courses will recommence in September.
Contents
Parentwise position statement
How to access the latest Information
FAQs
Parentwise Position Statement
To help protect pregnant women from the coronavirus the government's guidance is that pregnant women are to avoid 'all unnecessary social contact'.
The government said: "The group of people who we would want to take this advice particularly seriously are people who in adult life would normally be advised to have the flu vaccination”. Pregnant women are in the category where flu vaccination is recommended so the above statement applies.
Please see the following guidance on social distancing from the government: https://www.gov.uk/government/publications/staying-alert-and-safe-social-distancing/staying-alert-and-safe-social-distancing
Although the studies are minimal it is still the belief that pregnant women and babies do not appear to be more susceptible to the impact of coronavirus than the general population.
Given the above advice all Parentwise face to face classes have been suspended during lockdown but we fully intend on running the classes back to face to face from September. Parentwise will be delivering our Birth Preparation sessions from the Parentwise office via video conference (Zoom) if we are unable to deliver the sessions face to face. All groups will be contacted individually with instructions on how to join the sessions. See FAQs below for details.
Due to the high volume of requests for information unfortunately Parentwise cannot respond to each of you individually. This is not the service we would normally offer but I am sure you will understand given the current situation. Please first read the comprehensive FAQs below as this has all the up to date information.
We understand how lonely and confusing it can be under normal circumstances throughout pregnancy, birth and the early parenting days – rest assured we will be here for you with an alternative to help you stay connected, supported and gain access to the education Parentwise classes we excel at (minus cake, biscuits and hugs)
Access to the most up to date information
Are the Birth Preparation classes running in Exeter and Torbay areas?
Yes, we hope to resume our September courses face to face. We will ensure that all the latest social distancing guidelines will be met.
Are Reunions and Baby massage still running?
No. They have be suspended until further notice. We will be in contact about rescheduling options once we have an understanding of when we can resume courses: More detail below.
Remote Birth Preparation Classes will only be running if we can't deliver our sessions face to face.
How do I join a course via Zoom?
You will be sent a link 30 mins before the course via email and/or your closed course Facebook group.
Click on the link and follow the instructions to join the call.
If you have Zoom installed it will open automatically (download instructions below).
If you do not have Zoom it will open a web browser and you can join as a guest.
Will the courses be on the same day as I booked?
Yes same day and time. You will be sent a link 30 mins before the course via email and/or your closed course Facebook group.
Can I join another course video conference?
Yes, however you will need to be sent the specific link to the video conference bridge. Please email info@parent-wise.co.uk if you want to change your day.
Will the content of the course be changed or shortened?
No, the course information will be the same as if it was delivered in person. However, some of the group role play activities have been adapted for a video conference.
Can I get a refund if I do not what to join remotely?
Yes. However more than ever expectant parents who are self-isolating need accurate information and support and a sense of community with people in the same situation. Please email info@parent-wise.co.uk if you want to cancel.
What technology do I need to join a video conference?
A laptop is ideal as it has a web cam, a microphone and speaker already set up. If you do not have a laptop you can also use a smart phone.
What is a video conference/Zoom
Zoom allows you to ‘dial’ into a conference using your device. If you allow Zoom to use your camera and microphone you will be able to be seen and heard by others on the call.
How do I download Zoom onto my laptop?
For a Laptop you can download Zoom and install it here: https://zoom.us/download
You will be asked to create an account. If you have an Microsoft (Hotmail, outlook, live) you can reuse that.
How do I download Zoom onto my phone?
Install the app in the usual way from the App/Play store.
You will be asked to create an account. If you have an Microsoft (Hotmail, outlook, live) you can reuse that.
Be sure to allow the device access to your contacts, camera and microphone.
Can I join without downloading Zoom?
Yes. You can use Zoom in your web browser and it does not require any download: https://zoom.us/join
Do I need to have a Zoom account?
No. you can join as a guest using Zoom in a web browser.
My broadband is very slow (less than 2mb download), can I still join.
Possibly but the video may be jerky. Please test it with a friend to see how it works for you.
Birth Preparation Course Reunions
Is my reunion still going ahead as planned?
No. Classes have be suspended until further notice. We will be in contact about rescheduling options once we have an understanding of when we can resume courses. Do not email yet as we do not have the rescheduled dates.
Will Parentwise reschedule my reunion to a later date?
Yes. We will be in contact about rescheduling options once we have an understanding of when we can resume courses. Do not email yet as we do not have the rescheduled dates.
Will I get a refund if I cannot make the rescheduled reunion?
Reunions are not part of the course content but a value add. If you have completed the course but not been able to attend a reunion, you will not be eligible for a refund.
Baby Massage Course
Are baby massages classes running?
No. Classes have be suspended until further notice. It is our hope to recommence our classes from September
Parentwise classes are continuing as planned - but in a remote format during June (Zoom). We hope that our face to face courses will recommence in September.
Contents
Parentwise position statement
How to access the latest Information
FAQs
- Birth Preparation Remote Courses
- Course Reunions
- Baby Massage
Parentwise Position Statement
To help protect pregnant women from the coronavirus the government's guidance is that pregnant women are to avoid 'all unnecessary social contact'.
The government said: "The group of people who we would want to take this advice particularly seriously are people who in adult life would normally be advised to have the flu vaccination”. Pregnant women are in the category where flu vaccination is recommended so the above statement applies.
Please see the following guidance on social distancing from the government: https://www.gov.uk/government/publications/staying-alert-and-safe-social-distancing/staying-alert-and-safe-social-distancing
Although the studies are minimal it is still the belief that pregnant women and babies do not appear to be more susceptible to the impact of coronavirus than the general population.
Given the above advice all Parentwise face to face classes have been suspended during lockdown but we fully intend on running the classes back to face to face from September. Parentwise will be delivering our Birth Preparation sessions from the Parentwise office via video conference (Zoom) if we are unable to deliver the sessions face to face. All groups will be contacted individually with instructions on how to join the sessions. See FAQs below for details.
Due to the high volume of requests for information unfortunately Parentwise cannot respond to each of you individually. This is not the service we would normally offer but I am sure you will understand given the current situation. Please first read the comprehensive FAQs below as this has all the up to date information.
We understand how lonely and confusing it can be under normal circumstances throughout pregnancy, birth and the early parenting days – rest assured we will be here for you with an alternative to help you stay connected, supported and gain access to the education Parentwise classes we excel at (minus cake, biscuits and hugs)
Access to the most up to date information
- NHS webpages – Coronavirus
- Joint information for pregnant women and their families from The Royal College of Obstetricians and Gynaecologists, Royal College of Midwives and Royal College of Paediatrics and Child Health.
Are the Birth Preparation classes running in Exeter and Torbay areas?
Yes, we hope to resume our September courses face to face. We will ensure that all the latest social distancing guidelines will be met.
Are Reunions and Baby massage still running?
No. They have be suspended until further notice. We will be in contact about rescheduling options once we have an understanding of when we can resume courses: More detail below.
Remote Birth Preparation Classes will only be running if we can't deliver our sessions face to face.
How do I join a course via Zoom?
You will be sent a link 30 mins before the course via email and/or your closed course Facebook group.
Click on the link and follow the instructions to join the call.
If you have Zoom installed it will open automatically (download instructions below).
If you do not have Zoom it will open a web browser and you can join as a guest.
Will the courses be on the same day as I booked?
Yes same day and time. You will be sent a link 30 mins before the course via email and/or your closed course Facebook group.
Can I join another course video conference?
Yes, however you will need to be sent the specific link to the video conference bridge. Please email info@parent-wise.co.uk if you want to change your day.
Will the content of the course be changed or shortened?
No, the course information will be the same as if it was delivered in person. However, some of the group role play activities have been adapted for a video conference.
Can I get a refund if I do not what to join remotely?
Yes. However more than ever expectant parents who are self-isolating need accurate information and support and a sense of community with people in the same situation. Please email info@parent-wise.co.uk if you want to cancel.
What technology do I need to join a video conference?
A laptop is ideal as it has a web cam, a microphone and speaker already set up. If you do not have a laptop you can also use a smart phone.
What is a video conference/Zoom
Zoom allows you to ‘dial’ into a conference using your device. If you allow Zoom to use your camera and microphone you will be able to be seen and heard by others on the call.
How do I download Zoom onto my laptop?
For a Laptop you can download Zoom and install it here: https://zoom.us/download
You will be asked to create an account. If you have an Microsoft (Hotmail, outlook, live) you can reuse that.
How do I download Zoom onto my phone?
Install the app in the usual way from the App/Play store.
You will be asked to create an account. If you have an Microsoft (Hotmail, outlook, live) you can reuse that.
Be sure to allow the device access to your contacts, camera and microphone.
Can I join without downloading Zoom?
Yes. You can use Zoom in your web browser and it does not require any download: https://zoom.us/join
Do I need to have a Zoom account?
No. you can join as a guest using Zoom in a web browser.
My broadband is very slow (less than 2mb download), can I still join.
Possibly but the video may be jerky. Please test it with a friend to see how it works for you.
Birth Preparation Course Reunions
Is my reunion still going ahead as planned?
No. Classes have be suspended until further notice. We will be in contact about rescheduling options once we have an understanding of when we can resume courses. Do not email yet as we do not have the rescheduled dates.
Will Parentwise reschedule my reunion to a later date?
Yes. We will be in contact about rescheduling options once we have an understanding of when we can resume courses. Do not email yet as we do not have the rescheduled dates.
Will I get a refund if I cannot make the rescheduled reunion?
Reunions are not part of the course content but a value add. If you have completed the course but not been able to attend a reunion, you will not be eligible for a refund.
Baby Massage Course
Are baby massages classes running?
No. Classes have be suspended until further notice. It is our hope to recommence our classes from September